Back in November 2015 I was asked by the team at TradeGecko in Singapore to write a guest post on How to Use Social Customer Service for competitive advantage in South East Asia. It’s a good so I have decided to re-link this to my new site.
Social Media is emerging as a major force in Customer Service and brands in South East Asia are uniquely placed to take advantage of this opportunity due to some interesting dynamics in this region.
This blog post explores why Social Customer Service is important, the opportunity in South East Asia, the challenges of doing Social Customer Service correctly and the Commercial opportunities that await the brands prepared to invest the time and effort into Social Customer Service.
If you haven’t heard of TradeGecko then you should check them out.
TradeGecko is an inventory and multichannel management platform that empowers retailers and wholesalers with real-time inventory updates, consolidated order management, B2B eCommerce, analytics, and more. Also integrating with third party eCommerce, accounting, and shipping software, TradeGecko, synchronizes silo’d systems and streamlines back-end operations. With thousands of customers in over 100 countries, TradeGecko has helped SME’s to process over US$ 1 billion in sales. To date, TradeGecko has raised over US$8.5 million.
Featuring a combination of rich content from TradeGecko’s in-house content creators as well as industry experts,www.tradegecko.com/blog should be your go-to for any questions you might have around inventory and multichannel management for eCommerce, retail and wholesale.
I was initially introduced to TradeGecko by their e-book entitled A Guide to expanding your Apparel & Accessories business in South East Asia.
If you want a guide on how to market & sell to the 650 million people that call South East Asia home then this guide is an excellent place to start.
If you valued this article, please share via your Twitter, LinkedIn, Google+ and Facebook social media platforms. If you want to know how to leverage Social & Messaging technologies to drive engagement with your customers then feel free to fill in the contact form below.